Privacy Policy

Peter Stevens Forthing is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Peter Stevens Forthing manages personal information. It is structured as follows:

1. Personal information Peter Stevens Forthing collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Peter Stevens Forthing and complaints
10. Changes to Privacy Policy

1. Personal information Peter Stevens Forthing collects

The main types of personal information Peter Stevens Forthing collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Peter Stevens Forthing such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Peter Stevens Forthing's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Peter Stevens Forthing's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Peter Stevens Forthing's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Peter Stevens Forthing.

Peter Stevens Forthing collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Peter Stevens Forthing keeps of telephone calls, or emails received, or messages sent to Peter Stevens Forthing or posted on Peter Stevens Forthing's pages on social media);
• Peter Stevens Forthing's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Peter Stevens Forthing collects personal information in connection with running its business directly from the individual concerned. On occasion Peter Stevens Forthing may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Peter Stevens Forthing stores personal information in electronic and paper form.

Peter Stevens Forthing uses and discloses personal information as follows:

• to source vehicles and sell them to Peter Stevens Forthing's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Peter Stevens Forthing's customers and prospective customers;
• to obtain products, services or information from Peter Stevens Forthing's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Peter Stevens Forthing knows about them);
• to operate and manage Peter Stevens Forthing's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Peter Stevens Forthing. For example, Peter Stevens Forthing may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Peter Stevens Forthing also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Peter Stevens Forthing uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Peter Stevens Forthing uses in the operation of the computer program is browsing history on Peter Stevens Forthing's websites, name, contact information, and other information you may input into Peter Stevens Forthing's websites. The level of human oversight Peter Stevens Forthing provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Peter Stevens Forthing's staff.

4. Cookies

Peter Stevens Forthing uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Peter Stevens Forthing's web server. Peter Stevens Forthing may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Peter Stevens Forthing's platforms and those social media platforms. Peter Stevens Forthing's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Peter Stevens Forthing's website.

5. Links to other websites

Peter Stevens Forthing's website may contain links to third party websites. Peter Stevens Forthing does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Peter Stevens Forthing and do not wish to receive these communications from Peter Stevens Forthing in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Peter Stevens Forthing.

7. Overseas transfers

Peter Stevens Forthing's website/s are hosted in Australia. On occasion, a third party service provider Peter Stevens Forthing engages or that Peter Stevens Forthing is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Peter Stevens Forthing holds about them by contacting Peter Stevens Forthing during business hours on (03) 5336 8777 or via the contact page.

Peter Stevens Forthing may require an individual making a request to verify their identity before processing their request.

Peter Stevens Forthing will aim to respond to all requests promptly and within 30 days.

Peter Stevens Forthing may refuse a request where permitted or required by law. Peter Stevens Forthing will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Peter Stevens Forthing and complaints

If you have any queries, concerns or complaints about how Peter Stevens Forthing handles your personal information please contact Peter Stevens Forthing during business hours on (03) 5336 8777 or via the contact page. Peter Stevens Forthing may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Peter Stevens Forthing can understand the nature of your concern. In most cases, Peter Stevens Forthing will ask that you put your request in writing.

Peter Stevens Forthing takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Peter Stevens Forthing's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 5336 8777
• Mailing Address: 615 Creswick Rd, Ballarat, VIC, 3350

10. Changes to Privacy Policy

Peter Stevens Forthing may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.